Frequently Asked Questions
Everything you need to know about your VOGRACE order
What is the average shipping time for my order?
Standard shipping usually takes 7-15 business days, while express shipping options are available for delivery within 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship our fashion accessories and custom products worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.
What is your return policy for fashion items?
We accept returns on non-customized items within 30 days of delivery. Items must be in their original packaging and unworn condition. Custom-made products are non-refundable unless they arrive damaged.
How can I track my package?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are your materials sustainably sourced?
We are committed to quality and ethical sourcing. Many of our products use eco-friendly acrylics and sustainable packaging materials to reduce our environmental footprint.